Transfer information
Greece
If you have transfers included with your package holiday or if you have paid extra to add them to your booking, you will be met on arrival at the resort airport and you will be directed to your transfer.
Please note that due to flight arrival times, you may have a wait of up to 1 hour for shuttle bus transfers.
Corfu Transfer Information: If you have transfers included with your package holiday or if you have paid extra to add them to your booking, upon arrival to Corfu please proceed to the arrivals area and on the right-hand side, proceed towards the “Lord Travel” office where you will see an Olympic Holidays sign. From here you will be directed to your choice of transport. Please note there can be up to a 1-hour wait for shuttle transfers.
Crete Transfer Information: If you have transfers included with your package holiday or you have paid extra to add them to your booking. Upon arrival at Heraklion airport please proceed to outside of the arrivals hall where you’ll find desk number 23 (Hellenic Zeus) and a representative will assist with your transfers.
Rhodes Transfer Information: On arrival proceed through the double doors into the arrivals hall and to the left at the back of the arrivals hall are the Tour Operator desks. Make your way to the Travel Exchange desk which also has the Olympic sign where one of our agents will be waiting to give you your welcome pack and direct you to your transfer
Please note that due to flight arrival times, you may have a wait of up to 1 hour for shuttle bus transfers.
If you are flying into Athens - Should you be held up at any point on your arrival, with luggage collection or at passport control, any later than an hour after landing, please contact Vassilis so he can advise your transfer/driver to wait for you.
Tel: +30 6948484259
Ferry transfers between islands
Please note that we are unable to confirm ferry timings prior to your arrival in resort, timings are subject to change and weather conditions.
Where there is a transfer between islands by ferry as part of your holiday arrangements, please note that we recommend day flights to permit ferry transfers on the same day where possible.
However, please bear in mind that ferry sailing times do not always allow this. If your flight arrives after the last ferry has departed, if flights are delayed, or if ferries are cancelled and the wait exceed over 8 hours, you will be accommodated overnight on the island at which your aircraft arrives until the next ferry sailing. In such cases your stay at your booked accommodation may be shorter than the full 7 or 14 nights you have booked. No refund will, however, be payable.
Cyprus
If you have transfers included with your package holiday or if you have paid extra to add them to your booking, your transfer information will be below depending on your arrival airport.
Paphos Airport
Coach, private taxi and private mini bus transfers - Operated by a company called MTS Globe Cyprus LTD . They will have the Olympic logo sign on their desk which is located in the Tour Operator Meeting area outside of the terminal doors. Please note that the coach transfer is a shuttle service and clients may wait up to one hour from when they contact the MTS Globe Representative. The MTS Globe emergency transfer number is 00357 99404991
Larnaca Airport
Coach, private taxi and private mini bus transfers - Operated by a company called MTS Globe Cyprus LTD. They will have the Olympic logo sign on their desk which is located in the Tour Operator Meeting area outside of the terminal doors. Please note that the coach transfer is a shuttle service and clients may wait up to one hour from when they contact the MTS Globe Representative. The MTS Globe emergency transfer number is 00357 99404991
Spain - Canary Islands
Tenerife
Arrival Transfers
Once you have collected your luggage, please proceed to the MTS Globe Office Desk at the arrival’s hall desk 11.
Please identify yourself to a representative by showing them a copy of your Olympic holidays booking voucher. Here you will find your representative who will give you the approximate time of departure of the coach from the Airport to resort (maximum 60 minutes waiting time), and will indicate the location of your coach or in case of private transfer will introduce you to your driver who will lead you to your vehicle.
Please do not leave the arrivals hall until you have located either our representative or found your transfer driver.
If you have difficulty locating the MTS Globe office please log on to the MTS website: https://myholiday.mtsglobe.com/login (enterer your surname and booking reference), where you will be able to get information on your transfer.
In the event of a problem with your luggage if possible, please send one person from your party to our office or contact the emergency number on +34 871 551 781 to advise our representative / driver of the delay.
Departure Transfers
You can reconfirm your Transfer & Pick up via web 24h before your service. Visit: https://myholiday.mtsglobe.com/login (Go to Locate my Transfer)
Enter your Surname and your Booking Reference.
An email will also be sent to your hotel reception 24h prior to departure indicating pick up time.
Please be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) 10 minutes before the stated time.
Customer Emergency 24h + 34 871 551 781
Gran Canaria
Arrival Transfers
Once you have collected your luggage, please proceed to the MTS Globe Office Desk at the arrivals hall nº 2 desk Nº 17.
Please identify yourself to a representative by showing them a copy of your Olympic holidays booking voucher. Here you will find your representative who will give you the approximate time of departure of the coach from the Airport to resort (maximum 60 minutes waiting time), and will indicate the location of your coach or in case of private transfer will introduce you to your driver who will lead you to your vehicle.
Please do not leave the arrivals hall until you have located either our representative or found your transfer driver.
If you have difficulty locating the MTS Globe office please log on to the MTS website: https://myholiday.mtsglobe.com/login (enterer your surname and booking reference), where you will be able to get information on your transfer.
In the event of a problem with your luggage if possible, please send one person from your party to our office or contact the emergency number on +34 871 551 781 to advise our representative / driver of the delay.
Departure Transfers
You can reconfirm your Transfer & Pick up via web 24h before your service.
Visit: https://myholiday.mtsglobe.com/login (Go to Locate my Transfer)
Enter your Surname and your Booking Reference.
An email will also be sent to your hotel reception 24h prior to departure indicating pick up time.
Please be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) 10 minutes before the stated time.
Customer Emergency 24h + 34 871 551 781
Lanzarote
Arrival Transfers
Once you have collected your luggage, please proceed to the MTS Globe Office Desk at the arrivals hall Terminal 1
Please identify yourself to a representative by showing them a copy of your Olympic holidays booking voucher. Here you will find your representative who will give you the approximate time of departure of the coach from the Airport to resort (maximum 60 minutes waiting time), and will indicate the location of your coach or in case of private transfer will introduce you to your driver who will lead you to your vehicle.
Please do not leave the arrivals hall until you have located either our representative or found your transfer driver.
If you have difficulty locating the MTS Globe office please log on to the MTS website: https://myholiday.mtsglobe.com/login (enterer your surname and booking reference), where you will be able to get information on your transfer.
In the event of a problem with your luggage if possible, please send one person from your party to our office or contact the emergency number on +34 871 551 781 to advise our representative / driver of the delay.
Departure Transfers
You can reconfirm your Transfer & Pick up via web 24h before your service.
Visit: https://myholiday.mtsglobe.com/login (Go to Locate my Transfer)
Enter your Surname and your Booking Reference.
An email will also be sent to your hotel reception 24h prior to departure indicating pick up time.
Please be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) 10 minutes before the stated time.
Customer Emergency 24h + 34 871 551 781
Fuerteventura
Arrival Transfers
Once you have collected your luggage, please proceed to the MTS Globe Office Desk at the arrivals hall Local nº 6
Please identify yourself to a representative by showing them a copy of your Olympic holidays booking voucher. Here you will find your representative who will give you the approximate time of departure of the coach from the Airport to resort (maximum 60 minutes waiting time), and will indicate the location of your coach or in case of private transfer will introduce you to your driver who will lead you to your vehicle.
Please do not leave the arrivals hall until you have located either our representative or found your transfer driver.
If you have difficulty locating the MTS Globe office please log on to the MTS website: https://myholiday.mtsglobe.com/login (enterer your surname and booking reference), where you will be able to get information on your transfer.
In the event of a problem with your luggage if possible, please send one person from your party to our office or contact the emergency number on +34 871 551 781 to advise our representative / driver of the delay.
Departure Transfers
You can reconfirm your Transfer & Pick up via web 24h before your service.
Visit: https://myholiday.mtsglobe.com/login (Go to Locate my Transfer)
Enter your Surname and your Booking Reference.
An email will also be sent to your hotel reception 24h prior to departure indicating pick up time.
Please be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) 10 minutes before the stated time.
Customer Emergency 24h + 34 871 551 781
La Palma
Arrival Transfers
Once you have collected your luggage, please proceed to the outside of the terminal where a driver will be waiting for you with your name and MTS Globe on a clipboard.
If you have difficulty locating your driver office please log on to the MTS website: https://myholiday.mtsglobe.com/login (enterer your surname and booking reference), where you will be able to get information on your transfer.
In the event of a problem with your luggage if possible, please send one person from your party to our office or contact the emergency number on +34 871 551 781 to advise our representative / driver of the delay.
Departure Transfers
You can reconfirm your Transfer & Pick up via web 24h before your service.
Visit: https://myholiday.mtsglobe.com/login (Go to Locate my Transfer)
Enter your Surname and your Booking Reference.
An email will also be sent to your hotel reception 24h prior to departure indicating pick up time.
Please be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) 10 minutes before the stated time.
Customer Emergency 24h + 34 871 551 781
Spain - Balearics
Majorca
Arrival:
Once you have collected your luggage, please proceed to the MTS Globe Office which is located at the arrival hall in front of gate D and exit door number 6. Please identify yourself by showing them a copy of your Olympic Holidays booking voucher. Here you will find your representative who will indicate the location of your coach/car or in case of private transfer, they will introduce you to your driver and lead you to your vehicle. In the event of a problem with your luggage, if possible, please send one person from your party to the MTS Globe office or contact the emergency number +34 871 551 555 to advise our representative/driver of the delay.
Departure:
Departure transfer & pick-up information will be emailed to your hotel reception 72/48 hours prior to departure indicating the time of your departure from the hotel. Remember to be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) at the stated time as the driver will not be able to enter the hotel to look for you.
Menorca
Once you have collected your luggage, please proceed to the arrivals hall and go to the Central De Autocares desk no 41 located on the right-hand side. Please identify yourself by showing them a copy of your Olympic Holidays booking voucher. Here you will find your representative who will give you the approximate time of departure of the coach from the airport to the resort (maximum 60 minutes waiting time) or in case of private transfer will introduce you to your driver who will lead you to your vehicle. In the event of a problem with your luggage if possible, please send one person from your party to our office or contact the emergency number (+34 871 551 555) to advise our representative/driver of the delay.
Departure transfer & pick-up information will be emailed to your hotel reception 72/48 hours prior to departure indicating the time of your departure from the hotel. Remember to be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) at the stated time as the driver will not be able to enter the hotel to look for you.
Ibiza
Once you have collected your luggage, please proceed to the MTS Globe Office and which is located in the arrival hall. Please identify yourself by showing them a copy of your Olympic Holidays booking voucher. Here you will find your representative who will give you the approximate time of departure of the coach from the airport to the resort (maximum 60 minutes waiting time) and will indicate the location of your coach or in case of private transfer will introduce you to your driver who will lead you to your vehicle. In the event of a problem with your luggage if possible, please send one person from your party to our office or contact the emergency number (+34 871 170 555) to advise our representative/driver of the delay.
Departure transfer & pick-up information will be emailed to your hotel reception 24 hours prior to departure indicating the time of your departure from the hotel. Remember to be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) at the stated time as the driver will not be able to enter the hotel to look for you.
Mainland Spain
Costa Blanca - Alicante
Arrival Transfers
After you pick up your luggage, go down to the -2 floor of the airport and go directly to the
ABAS COSTA BLANCA desk. Please identify yourself to a representative by showing them your Olympic Holidays voucher. You will be given the approximate time of departure and location of your coach (max. waiting time 60 min).
For private transfers, after collecting your luggage please proceed to the arrivals hall where a driver will be waiting with a sign showing your name. Please identify yourself by showing your Olympic Holidays Booking Voucher (wait times could be up to 60-70 minutes).
If you have difficulty locating the ABAS COSTA BLANCA desk please visit https://myholiday.mtsglobe.com/login and enter your Surname and Booking Reference. You will have access to your transfer information, stand location and free Live Chat with our customer services.
If You have booked private transfers, on arrival you will be welcomed by the driver of a private taxi with a sign with your name on it at the arrivals hall. Please identify yourself to a representative by showing them your Olympic Holidays voucher.
Please do not leave the arrivals hall until you have located either our representative or found
your transfer driver.
Customer Emergency 24h + 34 871 551 747
Departure Transfers
You can reconfirm your Transfer & Pick up via web 24h before your service. Visit: https://myholiday.mtsglobe.com/login (Go to Locate my Transfer) Enter your Surname and your Booking Reference. In addition an e-mail will be sent to the hotel reception 24H/ 48H prior departure indicating your pick- up time and point.
Please be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) 10 minutes before the stated time. Customer Emergency 24h + 34 871 551 747
Costa del Sol - Malaga
Once you have collected your luggage, if you have booked a shuttle transfer, please look for our transfer provider Logo “RIOS SHUTTLE” displayed on a ROLL-UP that will be outside the arrival’s hall right in front of exit door near to the lighthouse sculpture.
If you have booked a private taxi, a driver will be waiting for you outside (inside only if permitted) with a clipboard with the customer’s name. Please identify yourself to the representative by showing them a copy of your booking voucher. Our representative will give you the approximate time of departure and location of the coach (maximum 60 minutes waiting time for shuttle services). Please do not leave the arrivals hall. In the event of a problem with your luggage, if possible, please send one person from your party to the meeting point to advice our representative of the delay.
If you have difficulty locating the Rios Shuttle please visit https://myholiday.mtsglobe.com/login - (Enter your Surname and Booking/reference Number) You will have access to your trip information, stand location and free Live Chat with our Customer service. Please do not leave the arrivals hall until you have located your transfer driver. In the event of a problem with your luggage, if possible, please send one person from your party to the meeting point to advise our driver or Rios representative of the delay.
Customer Emergency 24h: + 34 871 556 828
Departure Transfers
You can reconfirm your Transfer & Pick up via web 24h before your service. Visit: https://myholiday.mtsglobe.com/login (Go to Locate my Transfer) Enter your Surname and your Booking Reference. in addition an email will also be sent to your hotel reception 24h prior to departure indicating pick up time.
Remember to be waiting outside your hotel or at the designated meeting point (in case that the vehicle cannot reach the hotel) 10 minutes before the stated time.
Customer Emergency 24h: + 34 871 556 828
Turkey
Dalaman
If your package holiday includes shuttle bus or private taxi transfers, on arrival once you have collected your luggage please exit the arrivals hall and proceed to desk 10 (Koral Travel) where transfer staff will be waiting to assist you. Please note that due to the flight times, there may be a waiting time of up to 90 minutes.
For departure transfers - Dalaman airport enquiries: +90 530 662 45 93
Antalya
If your package holiday includes shuttle bus or private taxi transfers, on arrival once you have collected your luggage please exit the arrivals hall and look for a representative with an Olympic Holidays/Koral Travel sign. Please note that due to the flight times, there may be a waiting time of up to 90 minutes.
For departure transfers - Antalya airport inquiries: +90 530 412 65 34
Bodrum
If your package holiday includes shuttle bus or private taxi transfers, on arrival once you have collected your luggage please exit the arrivals hall and go to desk 11-12 (Koral Travel) where transfer staff will be waiting to assist you. Please note that due to the flight times, there may be a waiting time of up to 90 minutes.
For departure transfers - Bodrum airport enquiries: +90 506 548 69 83
Izmir
If your package holiday includes shuttle bus or private taxi transfers, on arrival once you have collected your luggage please exit the arrivals hall and look for a representative with an Olympic Holidays/Koral Travel sign. Please note that due to the flight times, there may be a waiting time of up to 90 minutes.
For departure transfers - Izmir airport enquiries: +90 543 285 48 01
Malta
If your package holiday includes shuttle bus transfers; Once you have collected your luggage, please proceed into the arrivals hall (turn left after Customs) where in front of you next to Costa Coffee Shop you will find a welcome booth with the names of MTS and Robert Arrigo & Sons. Please identify yourself to the booth attendant by showing them a copy of your booking. They will then inform you how to proceed with your transfer.
Please note there is a waiting time of up to 60 mins from when you go to the booth until you depart the airport.
If you have booked private transfers: Once you have collected your luggage, please proceed into the arrivals hall (turn left after Customs) where in front of you next to Costa Coffee Shop you will find a welcome booth with the names of MTS and Robert Arrigo & Sons. There you will find a driver holding a sign with your name. Please identify yourself with him/her and confirm the accommodation name that you are travelling to. You will then proceed with the driver to the vehicle.
For departure, You will receive information of your departure pick-up time at your hotel circa 48 hours before the date due. MTS Customer Care emergency number + 356 23285666
Croatia
If your package holiday includes private taxi or shuttle transfers you will be met at the airport by local agent representative and/or driver with a sign showing your name.
If you are unable to locate representative/driver contact Arrival Hall info desk or contact emergency number +385 99 321 5999.
For your return transfer time (if booked) you will be contacted through your hotel reception with information at least 24h before departure.
Please note, there can be up to a 90 minute wait for shuttle transfers.
Portugal
Algarve Transfer Information - Faro Airport
Arrival Transfer: Once you collect your luggage, please follow the “EXIT” sign and proceed to the MTS GLOBE
Welcome Desk, which is located straight ahead at the arrivals hall. Please make yourself known to the representative by providing them with your Olympic Holidays booking confirmation. The representative will let you know an approximate waiting time for your shared transfer and will indicate the location of your coach. If you have Private Transfers included they will introduce you to your driver.
In the event of a problem with your luggage, if possible, please send one member of your party to the MTS GLOBE
Welcome Desk to let them know of your delay or call the emergency helpline:
Customer Emergency number: (+351) 912 671 126
Departure Transfer: You should reconfirm your return transfer and pick up time 24h before service day via:
http://services.mtsglobe.com/ required data: Surname and MTS provider booking reference.
An email will also be sent to the hotel reception 24h prior departing, indicating the time of your
departure from the hotel.
If by any chance you do not receive information, it is IMPORTANT that you
contact MTS GLOBE (telephone numbers below) 24 hours before your departure and during office hours to be given your pick-up time. Please have with you your booking reference number and follow the instructions given by the automatic confirmation system.
Please ensure that you are at your confirmed pick up point at least 15 minutes in advance and have your voucher ready to give to the driver.
Pick up information, please call (+351) 289 898 926 – office hours from 09:00 – 18:00
Monday to Saturday
Customer Emergency number: (+351) 912 671 126
Madeira Transfer Information - Funchal Airport
Arrival Transfer: Once you have collected your luggage, please follow the sign “EXIT” and proceed to MTS Globe office, situated on your right hand side next to the glass door and where the MTS GLOBE representative will be waiting for you. The representative will give you the approximate time of departure of the coach from the Airport to resort (approximately 45 minutes waiting time for shuttle service) and will indicate the location of your coach. For private taxi transfers the driver always waits beyond the glass doors with a sign with your name and will drive you directly to your hotel.
In the event of problem with your luggage, if possible, please send one person from your party to the meeting point to advise our representative/driver of the delay or call at the emergency helpline to inform them: Emergency Number: +(351) 914 395 207
Departure Transfer: You should reconfirm your return transfer and pick up time 24h before service day via:
http://services.mtsglobe.com/ required data: Surname and MTS provider booking reference.
An email will also be sent to the hotel reception 24h prior departing, indicating the time of your
departure from the hotel.
If you do not receive e-mail, it is vitally IMPORTANT that you contact your supplier (telephone numbers below) 24 hours prior to departure and during their office hours to be given your pickup time.
Please ensure that you are at your confirmed pick up point at least 10 minutes before your departure time and have your voucher ready to give to the driver.
We cannot accept any responsibility for clients who are not collected on time and subsequently miss their return flight if details of the booking have changed and we have not been advised accordingly or if you have not called to arrange your pick-up time
Customer Emergency number: +(351) 914 395 207
+(351) 291 21 50 10 at Office from 09.00/18.00 hrs Monday to Friday
Sicily
If you have booked arrival transfers for a package holiday in Sicily upon arrival at your destination airport either a driver or an airport representative will be waiting for you, holding a sign bearing your name in the arrivals hall.
If you have booked return transfers from your accommodation when on a package holiday in Sicily; you will receive a pick up time directly at the hotel. Details will be sent to your hotel by fax 2 days before departure; with all the relevant details and contact numbers (emergency numbers).
Should you have any issues with your transfers please contact 0039-0942-23663 during office hours - Monday to Friday 08:30 to 12:30 & 15:00 to 18:00, Saturday from 09:00 to 12:30 local time. The emergency (out of hours) number is 0039-345-9602981.
Egypt - Hurghada
Joining instructions: Upon exiting the Terminal, our MTS reps will be waiting for the guests with MTS signs and MTS uniforms. These reps will take the guests to their vehicles and to their hotels. Please note, there can be up to a 60-minute wait for shuttle transfers.
In resort contact +201110334941
Egypt - Sharm El Sheikh
Joining instructions: Upon exiting the Terminal, our MTS reps will be waiting for the guests with MTS signs and MTS uniforms. These reps will take the guests to their vehicles and to their hotels. Please note, there can be up to a 60-minute wait for shuttle transfers.
For departure transfers, please visit https://myholiday.mtsglobe.com using your surname and booking reference or contact MTS 24 hours before your departure to double check your pick-up time.
MTS In Resort Contact: +201 154458359
Goa and Gambia
If you have transfers included with your package holiday or if you have paid extra to add them to your booking, you will be met on arrival at the resort airport and you will be directed to your transfer. Please note there can be up to a 60 minute wait for shuttle transfers,
If you have booked a Shuttle bus transfer a representative will direct you to your transport. Waiting time for shuttle transfers can be up to 60 minutes.
Cape Verde
If your holiday booking includes shuttle bus transfers, upon arrival, after collecting your luggage, when you exit the arrivals hall you will see a driver with a board with the logo "W2M". Present your voucher to the driver and he will direct you to your waiting transport. Please note that due to the flight times, there may be a waiting time of up to one hour. For departures, confirmation of your pick-up time will be given to you on your arrival transfer, wait time for collection from hotel reception is up to 15 minutes after the scheduled time. Emergency phone number if you are delayed at arrivals, not given a hotel pick-up time, or for any other queries regarding transfers: 00238 918 32 64 (Sal Island) or 00238 918 91 31 (Boa Vista Island). In case of incidence, clients should never leave the airport without previously calling their transfer company where they will receive further instructions.